The Yumzy Help Centre

First, take a look around your property — porch, side gates, and any spot a courier might leave a parcel out of sight. It's also worth checking with neighbours or anyone else at the address, since packages are sometimes signed for by someone else.

If it's still nowhere to be found, contact the courier directly with your tracking number. They can often tell you exactly where and when it was left, and occasionally a parcel is held at a local depot for pickup.

Still no luck? Reach out to us with your order number and we'll open a case and look into it with the courier on your behalf.

Changed your mind? No problem — here's how returns work at Yumzy:

• Returns must be requested within 30 days of delivery
• Items need to be unopened and in their original packaging
• Message our support team first with your order number so we can approve the return before it's sent back
• Return shipping is paid by the customer, and original shipping fees aren't refunded
• Once your return is on its way, send us the tracking number so we can keep an eye out for it
• Refunds go back to your original payment method once the return has arrived and been checked in

Orders typically take 1–3 business days to be packed and handed to our shipping partner, so a "processing" status shortly after ordering is completely normal.

Once it ships, delivery usually takes a further 2–5 business days depending on your location — this doesn't include weekends or public holidays.

If your order hasn't shipped yet, message us right away with your order number and what you'd like changed — address, items, or a cancellation — and we'll do our best to catch it in time.

Once an order has left our warehouse we're unable to change or cancel it, but you're welcome to send it back to us once it arrives under our standard returns policy.

Every product page lists a full ingredients list and any allergen warnings under the "Ingredients" section. If you have a specific allergy and want to double-check before ordering, our team is happy to help.

A few common reasons a code might not work: it's expired, it's limited to one use per customer, it excludes certain items or bundles, or it needs a minimum order value to apply.

If you've checked all of the above and it's still not working, send us the code and your order details and we'll sort it out.